FAQ
What is a hardware wallet?
Hardware Wallets are cold storage devices which generate and store your private keys within the device, keeping your money offline as a means of reducing internet-based threats. Hardware Wallets are the most secure in the market today.
What is Bitcoin?
Bitcoin is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, Bitcoin is pretty much like cash for the Internet.
Is Bitcoin really used by people?
Yes. There are a growing number of businesses and individuals using Bitcoin. This includes brick-and-mortar businesses like restaurants, real estate, pubs, electronics and law firms, as well as popular online services such as Namecheap, Overstock.com and Reddit. While Bitcoin remains a relatively new phenomenon, it is growing fast. At the end of April 2017, the total value of all existing bitcoins exceeded 20 billion US dollars, with millions of dollars worth of bitcoins exchanged daily.
Why use a hardware wallet?
1. The most secure. Hold your Bitcoins and cryptos on a hardware wallet, they are designed to be unhackable. If you don't hold it, you don't own it. With a Ledger or Trezor hardware wallet, you actually hold your Bitcoin.
2. Second most secure. On an App on your phone. Like desktop computers phones can also be hacked or stolen.
3. Medium level security. Paper wallets can prove to be a high learning curve, also the possibility of losing or damaging paper wallets means you lose your bitcoins.
4. Least secure. Never leave your Bitcoins/cryptos on an exchange after you have purchased them. Exchanges are prone to hacking. Also crediting you the forked coins is at the discretion of the exchange. Some exchanges have proven to be scams.
What can I do if my hardware wallet is damaged or lost?
Your funds are not lost as long as you have your 12 or 24 word private key. Simply buy a new hardware wallet, enter the private keys to re-establish your wallet.
Never ever disclose your 12 - 24 Word Private Keys to anyone.
Can I send and receive bitcoin and altcoins on the Ledger Nano S or Trezor?
Yes. Both devices can be used to send or receive coins, view all information and operations, and monitor on-screen transactions.
What are your Payment methods?
We accept payments with Bitcoin, Litecoin, Credit Cards - MasterCard/Visa, Paypal and Bank Transfer.
For assistance with Bitcoin or Litecoin payments please contact us at sales@dawallets.com
How are my orders sent?
We send all orders Registered Post. Where Australia Post cannot deliver in time, we use Couriers Please.
Do you offer refunds and or returns?
Due to the nature of this product we do not accept return of goods once the device has been operated.
If there is a problem with the device from the manufacturers end please contact us at sales@dawallets.com.au.
Are you an authorised reseller?
Yes. Ledger is the parent company based in Paris France who we partner with to bring Ledger products.
Yes. Satoshi Labs is the parent company based in the Czech Republic who we partner with to bring Trezor products to Aust.
Yes. KeepKey is the parent company based in the USA who we partner with to bring KeepKey products.
How long does it take to receive my goods?
We dispatch next business day after your order is placed. For security and assurance we use Registered Post. Depending on your location delivery time ranges from 3 to 5 business days.
How do I setup my hardware wallet?
The following videos are one of the best tutorials on how to setup the Ledger Nano S.
Like new technology, it can seem daunting setting up for the first time, but following usage will be a cinch.
Trezor – Setup
Trezor – Setup and First Transaction
Ledger Nano S – The Multi-purpose Crypto Stick
Ledger Nano S – Setup and First Transaction
KeepKey – How to initialise your KeepKey
KeepKey – Setup and First Transaction
Where can I get more information about Ledger and the Nano S hardware wallet?
Where can I get more information about Trezor?
Where can I get more information about KeepKey?
Who is Digital Asset Wallets?
We are a Bitcoin and cryptocurrency hardware wallet reseller.
Where is Digital Asset Wallets based?
We are are based in Sydney Australia. We sell Australia-wide and international.
Do you offer pickup?
At this stage no.
Do you offer same day delivery?
Yes. Within a 30km radius of the Sydney CBD. We'll use a courier to deliver door to door. Delivery charge will apply.
Please contact us at sales@dawallets.com
How often do you dispatch orders?
Every morning except Sunday and public holidays.